Details van de review

I had the worst customer support experience of my life with Fiber, and I advise everyone not to use them! When I moved flats, Fiber at first told me I could cancel my contract, and then change their mind more than a month later -- a week before my move. They didn't have a fibre cable put into my flat so they could continue service, although they could have. Their customer support agents stopped responding to my messages except with generic messages. I called and posted many times asking for a bill for the remainder of my contract, which I was promised would be emailed to me. I didn't receive the bill, but Fiber did sneakily debit my account for nearly EUR 300 without my consent. Last but not least Fiber billed me for the hardware I returned to them, and whose delivery was confirmed during track and trace. I even confirmed with a support agent that everything was fine with the hardware return. Nope, got billed anyway.Basically, they said that I mailed an empty box.

All in all I probably called about 10 time (.5 hour on hold each time) and posted at least 15 messages, nearly all of which were ignored. All I can say is shame! Your business practices are borderline unethical and your customer service incompetent. Fiber's billing, however, is never late.