Details van de review

We called Ziggo to stop our contract since we pay a lot of money for fast internet while we actually got very slow internet at home. The guy on the phone offered to send us wifi boosters for free, which we agreed. We got an email saying that we ordered wifi boosters (but didn't have to pay), so we thought it was all good. Some months later, we wanted to switch to a cheaper provider but found out that the Ziggo guy on the phone that offered us wifi boosters had extended our contract for a year longer! We got no copy of this contract, no confirmation email, no info about this new contract extension on my Ziggo account. We were told if we quit the contract we'd have to pay more than 700eur since our contract was extended for another year. Apparently it stated somewhere in the terms and conditions document that if we get wifi boosters it means our contract will be extended. No one informed us of this. The email saying that we ordered the boosters only gave us a link to read the terms and conditions documents (and there are many different documents on that page). It's criminal that they trick customers like this.